The Baton Rouge city-parish government has released a new app to allow residents to report issues and request services from their smart phones.
Red Stick 311 uses geolocation services to alert crews to the exact spot where a pothole may need to be filled or a traffic sign may need to be replaced, according to a Wednesday news release.
After making a report, users can follow the progress on their complaint using the app. Residents can still call 3-1-1 to speak with dispatchers, but city-parish officials are urging the use of the new technology because it can show the precise location and allow complainants to send photos of the problem that needs to be addressed.
The app also allows the city-parish to share general announcements and information on traffic and emergencies.