Cox Communications experienced a power issue Friday morning that caused phone, Internet and cable outages in parts of Baton Rouge, said Sharon Souther Bethea, Cox public affairs manager.
Bethea described the problem as an internal power issue at one of Cox’s major network hubs. She said residential and business customers, primarily in southeast Baton Rouge, lost services for a few hours, starting around 6 a.m. Service was back for most customers by 7:45 a.m. Areas affected included the area around Pecue Lane and Airline Highway, including the Shenandoah and Sherwood Forest neighborhoods.
At 10 a.m., Bethea said service to any remaining customers was expected to be back shortly.
“We are investigating the cause and regret any inconvenience this may have created,” she said.
Cox announced Thursday that it is phasing out its analog cable service, a move that will require customers to eventually rent cable boxes for each of their TVs but provide them with more high-definition channels, access to faster internet service and an increase in the amount of On Demand programming.