Accepting North Oaks’ 2017 Guardian of Excellence Awards, from left, are Vice President of Surgical Services Terri Lewis, Vice President of Performance Management Larry Daigle, Physician Group Regional Director Eve Allen, President/Chief Executive Officer Michele Sutton, Diagnostics Director Casey Alford, Employee Services Director Tracy Pettigrew and Patient Experience Coordinator Bridget Balado.


Positive comments pointing to a quality staff, appointment availability and concerned doctors showcased the patient care that has earned North Oaks Physician Group and North Oaks Diagnostic Services the 2017 Press Ganey Guardian of Excellence Awards. North Oaks Physician Group and North Oaks Diagnostic Services also received Guardian of Excellence Awards in 2016 and 2015.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care, according to a news release. As recipients of this award, the North Oaks Physician Group and North Oaks Diagnostic Services teams are ranked among the top 5 percent of health care services in the nation in sustaining the highest level of patient satisfaction over a one-year period from May 2016 to April 2017.

Press Ganey partners with more than 10,000 health care facilities — including more than one-half of all U.S. hospitals — to measure and improve the patient experience.

“We are proud to partner with North Oaks Health System,” said Patrick T. Ryan, chief executive officer of Press Ganey. “This award is a testament to their leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, North Oaks Health System continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care.”

North Oaks Physician Group offers a network of 11 primary care and 27 specialty clinics staffed by nearly 100 providers across Tangipahoa and Livingston parishes.

North Oaks Health System President/Chief Executive Officer Michele Sutton said the awards represent important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

“This recognition represents an achievement of the highest order in the health care industry because it is based on what our patients have to say about the care they received from our team,” Sutton said. “It is a testament to our team’s unwavering focus on our mission to improve lives every time and with every touch.”