Entergy electric and gas crews have begun inspecting flooded neighborhoods to verify facilities' and customers’ ability to receive electric or gas service if homes have flooded.
If floodwaters did affect their home’s electrical systems, then homeowners may need to hire licensed professionals to make sure their systems are ready to go before Entergy can act, according to information at Entergy.com. Additional crews from Arkansas, Mississippi and Texas are arriving to help restore service to neighborhoods where floodwaters have receded.
Entergy, which provides electric service to more than 1 million customers and natural gas service to approximately 93,000 customers in the greater Baton Rouge area, has this advice on its website, entergy-louisiana.com, for those cleaning up after the catastrophic flooding:
Look for electrical system damage. If you see sparks, broken or frayed wires or if the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker. Call an electrician for advice when necessary. Do not step in water to get to the fuse box or circuit breaker.
As flood waters move downstream, utility companies are hitting the streets to see where powe…
Did water at your home or office reach the outside electric meter?
If so, Entergy will remove the electric meter.
You may need city inspections once work is completed to turn the power back on.
After this is done, call Entergy at 1 (800) 368-3749 for a reconnect. When the company receive permits, it will reinstall service to the facility.
Did the water level rise above your electrical outlets, but stop below the electric meter?
If you are present when Entergy arrives, you will be advised to turn off your main breaker and have repairs made. You will then need to turn your main breaker back on when repairs are complete.
For your safety, Entergy suggests that a qualified electrician inspect electrical equipment inside the facility or home, even if your city or parish does not require inspection. If the breaker is turned on before such inspections, you may cause personal injury or property damage.
If you are not present when Entergy arrives, Entergy will disconnect the electric meter, and it will remain in place. You will not have power at this point.
For your safety, Entergy suggests that a qualified electrician inspect electrical equipment inside of the facility or home.
Baton Rouge natural gas customers
Entergy gas personnel are currently patrolling areas affected by flooding to assess damage to gas meters and associated facilities. The company currently estimates that up to 25,000 Entergy gas meters were submerged during the flood and may need to be replaced.
If your home or business experienced significant flooding, Entergy gas personnel may need to turn off your gas service and remove your gas meter. If your gas meter is removed, a permit will be required to re-establish service.
If one or more of your gas appliances have flooded, contact a licensed plumber or contractor to inspect your system before using the flooded appliance. Don’t try to put a flooded natural gas appliance back in service yourself. You may be required to obtain a permit from your respective city or parish before your gas service can be restored.
If you experience any interruption of your natural gas service, call 1 (800) ENTERGY to report a natural gas outage.
Anytime you smell natural gas, or if you hear a blowing or hissing noise, open a window, leave the area immediately and call 1 (800) ENTERGY.
Restoration updates for affected areas can also be found at entergy.com, through Entergy’s mobile app or via outage texting.
In addition, tips for dealing with flooding can be found in the “What to do after the storm” section of Entergy’s Operation: Storm Ready guide on the Entergy Storm Center.