New Orleans police are taking more than three times longer to respond to a typical call than they did in 2010 as the department faces a crushing backlog that leaves callers waiting hours or even days for an officer to arrive.
Urgent “Code 2” calls now take police nearly 20 minutes on average to reach the scene. That’s double the nine-minute, 47-second clip logged in 2010, according to the news organizations’ analysis of every call for service taken by the NOPD since the start of 2010 — some 2.7 million records.
For less dire “Code 1” situations, which can include armed robberies and burglaries where the victim is no longer in danger, cops arrive nearly two hours and 11 minutes later on average, more than four times longer than 2010.
And police officers now mark up nearly 1 in 4 calls as either “gone on arrival” or “unfounded,” about double the percentage in 2010. None of those calls appears in police statistics as reported crimes.
Here's a look at police response times in 2010:
Fast forward to 2015 and notice the difference in response times:
MORE RESPONSE TIME COVERAGE: