Some New Orleans-area brides are upset and looking for answers after a Metairie bridal store closed its doors without explanation, according to a report.

Linda Lee Bridal & Boutique apparently closed its doors this week, WWL-TV reported. A sign on the door reads, “Due to family emergency, closed until further notice.”

The store’s outgoing voicemail message says nothing about the closure, only telling people to call back during normal store hours, WWL reported.

Some brides are now wondering how – or even if – they will receive the dresses they’ve already purchased.

“It still doesn’t feel real,” said Randie Andrews, a bride who ordered her bridesmaid, mother of the bride and flower girl dresses from Linda Lee Bridal. “There are so many emotions going on right now I don’t know what to do.”

Andrews’ mother, Laurie, told WWL that when she went to the store for her dress fitting this week, two people inside the store said that she could not get her dress at that time.

Read the full report from WWL-TV here.