Capital One Bank will close its branch and drive-up window at the One American Place building in downtown Baton Rouge in April, the latest step toward downsizing physical branch locations as the banking industry continues to adjust to a new generation of customers who embrace online banking.
Only the branch location will close — not Capital One's additional office space in the skyscraper, the McLean, Virginia-based bank said.
As a result of the shift in consumer preference, industry experts say that banks need fewer customer service-related positions, like tellers or loan officers, because many of those transactions are now taking place online.
Additionally, Capital One will close two branches in the greater New Orleans area — in Metairie, at 2200 North Causeway Blvd., and Covington, at 70561 Highway 21. The closings will happen around the same time, in late April, Capital One spokesman Steven Thorpe said.
"As Capital One continues to evolve and optimize our branch network in response to changing customer preferences and to ensure we’re operating as efficiently and effectively as possible, decisions are made to open, renovate, and in some instances, close or relocate branches," Thorpe said.
Bank employees affected by the branch closings will be moved to other locations, he said.
"We recognize the effect that this decision will have on our customers," Thorpe said. "There will be no changes to customers’ accounts or their account numbers."
Capital One operated 131 branches in Louisiana as of June 30, according to figures from the Federal Deposit Insurance Corp.