Identity Theft-Who to Blame

FILE - In this Tuesday, July 30, 2019, file photo, the logo for Capital One Financial appears above a trading post on the floor of the New York Stock Exchange.

Capital One, the largest bank ranked by deposit market share in Louisiana, confirmed Friday it is having issues that impact the direct deposit function for its customers' accounts. 

[UPDATE (3:30 p.m.): Capital One says technical issues impacting services in Louisiana, nationwide have been resolved]

It was not immediately clear how many customers in Louisiana were impacted, but Capital One has more than 100 branches across the state and $18 billion in deposits. 

The issue appears to be particularly troublesome for customers relying on paychecks this week to pay bills, which are often due around the beginning of the month. 

The McLean, Virginia-based bank issued a statement regarding the issue and did not provide a timeline of when it might be fixed. 

“Capital One is experiencing a technical issue impacting customer money movement, including direct deposits, and the ability for some customers to access accounts," the company said. "We are actively working to resolve the issue and restore all services. We greatly apologize for the inconvenience. Customers will not be responsible for any late fees associated with this issue."

As of Friday afternoon, Capital One described on its Twitter account that technical issues that impacted some its services had been fixed.
Woman's Hospital, which has more than 1,800 employees in Baton Rouge, experienced some issues with Capital One transmitting payroll funds from the hospital's operating account into employee accounts on Friday - even some employees with other financial institutions. 
Hundreds of customers have reached out to Capital One on its social media pages and complained of long wait times over the phone on Friday. Some customers saw their direct deposits come through by Friday afternoon but still had issues transferring money.

Email Kristen Mosbrucker at